Standard Cancellation Policy
Our cancellation policy is designed to be fair to both guests and hosts. Please read carefully before making a reservation.
Cancellation with Rescheduling
At least 7 days before check-in:
The deposit paid can be used for a future reservation, subject to availability. Rescheduling is subject to availability, and guests with existing reservations have priority.
Late Cancellation
3-7 days before check-in:
The deposit can be used for a future reservation within 12 months, subject to availability.
No Rescheduling
Less than 3 days before check-in or no-show:
The deposit paid cannot be transferred or refunded.
Special Periods
During peak periods (holidays, local events, summer season), a stricter cancellation policy may apply:
- New Year's Eve, Christmas, Easter: Free cancellation at least 14 days in advance
- August: Free cancellation at least 10 days in advance
- Extended weekends: Free cancellation at least 7 days in advance
The specific policy will be clearly displayed during the booking process.
Modifying Your Reservation
Reservation modifications (changing dates, property, or number of guests) are possible subject to availability:
- At least 7 days in advance: free modification (price differences apply)
- 3-7 days in advance: modification with a 50 RON administrative fee
- Less than 3 days: modifications are not guaranteed
Exceptional Circumstances
In cases of force majeure (natural disasters, government restrictions, documented medical emergencies), we will analyze each situation individually and seek fair solutions.
Please contact us immediately in such situations.
Cancellation Procedure
- Contact us by email at hello@airsylvania.com or by phone at +40 745 474 358
- Provide your reservation code and the reason for cancellation
- You will receive cancellation confirmation within 24 hours
Special Conditions for Remote Locations
Our properties are located in rural areas, away from urban congestion. For this reason:
- Extreme weather conditions: In case of severe storms, blizzards, or other severe weather phenomena, access may be temporarily interrupted. We do not assume responsibility for delays caused by weather conditions.
- Utilities: In isolated areas, occasional brief interruptions of electricity or water supply may occur due to causes beyond our control.
- Access: All access roads are paved, except for the last ~100m to Sturzul Negru (Munteni). We recommend caution in winter conditions.
We encourage you to check the weather forecast before your trip and contact us for updated information about access conditions.